Amplify people & supercharge your business
We believe in potential. Not complicated, labour-intensive, mind-numbingly dull manual tasks. That's why we exist; to amplify the potential of your people, and supercharge your business. Through intelligent application of our software and services, we help join the dots between your teams, systems, technology, and customers to drive operational efficiency, unlock data-driven insights and unlock new revenue streams.
At the core of these outcomes is the empowerment of people — your team and your customers—enabling them to focus on what's most important to them.
Our Products
Willow Carrier Edge
Willow Carrier Edge is a comprehensive cloud-based software suite designed to streamline the operations of telecommunications providers. The platform functions as a unified OSS/BSS solution, integrating critical business tasks such as product lifecycle management, automated provisioning, and inventory tracking. It features a robust feasibility engine for location-based service checks and a multi-tenant portal that offers custom branding and self-service tools for wholesale clients. Beyond basic sales, the system manages complex network orchestration, incident reporting, and billing data to ensure operational continuity and data accuracy. By utilizing a microservices architecture and API-first design, the software enables rapid digital transformation and efficient management of large-scale infrastructure projects.
- Wholesale and Enterprise Self Service Portal
- Product lifecycle management
- Consumer End User Portal
- Automated provisioning
- Event Driven workflow automation
- Inventory tracking
Willow AI Edge
Willow AI Edge allows your edge data to be centralised using a data pipeline with full data governance in mind, and linked into your AI tool of choice, while actioning event driven data into functional workflows.
- Across industries, streaming data that is actionable into workflows
- Rich API integrations into ServiceNow, Salesforce and generic APIs
- KAFKA integration
What Makes Willow Carrier Edge Different
The OSS/BSS Solution That Adapts to Your Reality
Augment the systems you love. Replace the ones you don't.
Willow Carrier Edge is the first cloud-native suite designed to supercharge your existing infrastructure, not destroy it. We layer intelligent orchestration, feasibility, and portals on top of your current stack to fill the gaps, extending the life of your legacy investments.
Need a full overhaul? We do that too. Willow scales from a targeted performance booster to a comprehensive, end-to-end operating system.
The magic of Willow Carrier Edge lies in its modularity. We treat your existing technology as an asset, not a liability.
By designedly complementing your current ecosystem, we allow you to:
Fill the Functionality Gaps
Add specific modules (like Wholesale Portals or Feasibility Checks) where your current system is weak.
Extend Legacy ROI
Modernize the user experience and automation without scrapping the backend engines you've already paid for.
Migrate at Your Pace
Start by augmenting your system today, and slowly transition to our full suite over time; eliminating the risk of a "Big Bang" switch-over.
Whether you need a specific problem solved or a whole new system, Willow fits the shape of your business.
Flexible Deployment Options
Choose the deployment model that best fits your business needs, security requirements, and infrastructure preferences.
Managed SaaS
Fully managed cloud-hosted solution with automatic updates, monitoring, and 24/7 support.
- Fully managed infrastructure
- Automatic updates and patches
- Scalable and elastic resources
- 24/7 monitoring and support
- Fast deployment and setup
- Reduced IT overhead
Best for: Organizations seeking rapid deployment with minimal infrastructure management
Private Cloud
Dedicated cloud infrastructure with enhanced security, compliance, and customization options.
- Dedicated cloud infrastructure
- Enhanced security and compliance
- Customizable configuration
- Isolated network environment
- Managed by Willow with your oversight
- Data residency and sovereignty control
Best for: Enterprises requiring enhanced security, compliance, or data residency controls
On-Premise
Complete control with full deployment on your own infrastructure and data centers.
- Full infrastructure control
- Complete data sovereignty
- Maximum security and compliance
- Custom integration capabilities
- No external network dependencies
- Professional services and support available
Best for: Organizations with strict regulatory requirements or existing infrastructure investments
Not sure which deployment option is right for you? Our team can help you choose the best solution for your specific needs.
Carrier Edge Use Cases
Discover how Willow empowers telco businesses to streamline their operations
Wholesale Carrier Operations
Streamline wholesale carrier operations with automated provisioning, inventory management, and self-service portals that enable efficient B2B service delivery and customer management.
- Wholesale service provisioning
- Multi-tenant portal management
- Network inventory tracking
- Advertise your infrastructure footprint via Portal and API
Consumer Internet Self Service
Empower consumers with self-service portals for internet services, including payment processing, service triage, and account management for seamless customer experiences.
- Dedicated End User Portal
- Payment processing & billing
- Service triage & support
- Account self-management
Enterprise Self Service Portal
Provide enterprise clients with comprehensive self-service capabilities, custom branding, and advanced tools for managing their telecommunications services and accounts.
- Custom branding & white-labeling
- Service management & ordering
- Account & billing management
Virtual ISP
Enable virtual internet service providers to deliver services efficiently through automated provisioning and self-service capabilities.
- Virtual ISP service delivery
- Automated provisioning for virtual services
- Self-service portal for virtual ISPs
About Willow
Chance opportunities are often born out of frustration. That is the story of Willow.
Three telco veterans, constrained by traditional thinking and protocols, looked across the fence at clients attempting to engage with them, seeing first-hand their frustrations in dislocated, clunky, manual systems.
Thinking client-side meant striking out in a lab-like environment in 2015 with a team of highly skilled engineers and developers.
They knew they could deliver a seamless automated software to telcos to engage with their clients. Over ten years, they’ve built and proven the offering with strong credentials from current telco users.
In essence, the Lego-like systems can automate the humblest application and as confidence grows with users, they can progressively build their own ecosystems encouraging greater collaboration and significant productivity gains. The team continues to see the lack of automation in the industry as a worthy cause to streamline processes, increase accuracy and avoid wastefulness.
What Our Customers Say
Hear from telecommunications providers who have transformed their operations with Willow
"Firstly the service they provide is, in my experience unparallel in our industry. They do what they say they are going to do. They partner extremely well, and they take a customer-centric approach, always.
Secondly their innovation along with their ability to deliver is a very powerful combination.
To have the level of experience that they have in their people, combined with the empowerment they give them, sees them achieve things that no others seem to be able to do in their industry.
To put it simply, they really know their stuff and use that knowledge to provide better outcomes for all stakeholders. They are the best what what they do."
Greg Mikkelsen
Managing Director, Securecom
"Willow, with its cutting-edge technology and flexible services, has supported our company's business growth. Their ongoing innovation and commitment have helped us remain competitive even as the business environment changes.
This high level of service quality greatly contributed to enhancing our customer experience, and customer satisfaction also significantly improved as a result. In fact, I can confidently say that among the wholesale partners I have worked with for the past 22 years, Willow offers the most stable service.
Willow's orchestration tools have saved our company considerable costs and time. They have always evolved with us, not simply as a service provider, but as our business partner. The Willow team strives to understand our business and has provided customized solutions (Radius server, ACS, customized modems, etc...) tailored to our needs."
JJ Jang
GM, Megatel
"Outsourcing our ISP architecture to Willow has significantly streamlined our business and allowed us to focus on business processes and improving our customers services, rather than spending time on maintenance.
Having access to experienced and supportive network specialist engineers has made our business significantly easier to manage.
Willow's support has been excellent, with their team always willing and helpful when we need support, or if a customer has an esoteric issue, or we want to make tweaks to how we operate.
Willow's software tools are extremely well thought out and useful, and have given our staff the tools they need to setup and help our customers with their services."
IT Manager
National Tech Company
Support & Customer Care
We're committed to providing exceptional support to help you succeed with Willow. Our experienced team is here to assist you every step of the way.
Our Support Process
Initial Contact
Reach out through any of our support channels. We'll acknowledge your request immediately and assign it to the appropriate specialist.
Rapid Response
Our team responds to all support requests within 4 business hours during standard support hours. Critical issues receive immediate attention.
Expert Resolution
Our experienced network specialists work with you to diagnose and resolve issues, providing clear communication throughout the process.
Follow-up & Documentation
We ensure issues are fully resolved and provide documentation to help prevent similar issues in the future.
Get Support
Email Support
For technical support, account inquiries, and general questions
support@willowsoftware.comSupport Hours
Standard Support: Monday - Friday, 8:00 AM - 6:00 PM (NZT)
Extended Support: Available for enterprise customers
Emergency Support: 24/7 for critical issues
Response Times
Critical Issues: Immediate response
High Priority: Within 2 hours
Standard: Within 4 business hours
General Inquiries: Within 1 business day
Support Resources
Documentation
Comprehensive guides and API documentation to help you get the most out of Willow
Knowledge Base
Search our knowledge base for answers to common questions and troubleshooting guides
Training & Onboarding
Dedicated onboarding sessions and ongoing training to ensure your team is fully equipped
Ready to Transform Your Business?
Join hundreds of companies already using Willow to streamline their operations and drive growth.
Get in touch with our team. We're here to help you transform your business.